With over 30 years of experience, 352 national locations and more than 2,800 active trucks in its system, there’s no doubt that TWO MEN AND A TRUCK® is at the forefront of the moving segment of the franchising industry. With a 96 percent referral rate, it’s clear the brand goes above and beyond to ensure every customer it serves has a positive experience. And that impressive statistic is no accident—TWO MEN AND A TRUCK® thoroughly trains all of its team members to ensure the brand’s standards for excellence are upheld across its entire system, positioning its franchisees for success.
“Strong training and a responsive support team are two things that have the potential to make or break a franchise concept. That’s why we’re proud to say that TWO MEN AND A TRUCK® boasts one of the best training programs in the entire industry,” said Home Office Training and Development Team Lead Chris Bortnichak. “As a franchisor, it’s our top priority to ensure our local owners have all the tools they need to succeed. And our training program gives them access to those resources step-by-step.”
As soon as a franchisee signs their agreement to launch their own TWO MEN AND A TRUCK® franchise location, the brand’s field trainer and development manager, Michael Arrieta, reaches out to schedule a series of support calls. Franchisees — along with their management teams — also visit the brand’s home office for three-days of on-site training to prepare for their location’s grand opening. That’s where local owners receive a checklist of everything that needs to be done to get their business off the ground over the course of the next 30 to 60 days, including purchasing trucks and working with their local government.
After franchisees have the chance to work their way through that checklist, they return to TWO MEN AND A TRUCK®’s home office about a month before their official launch. That’s when they partake in the brand’s Gearing Up class, which dives deeper into all aspects of the brand’s operations. To ensure its franchisees get the most out of their trip to the brand’s corporate headquarters, TWO MEN AND A TRUCK® executives and experts from each department meet with the new franchisees.
“We’re constantly enhancing our training program because there’s so much information that franchisees need to take on in order to run their businesses successfully. That’s why we’ve broken it up into two sessions — we want our local owners to be able to focus on what needs to be done before and after they officially open their doors,” said Arrieta. “Every member of the TWO MEN AND A TRUCK® corporate team is invested in making our training program the best it can possibly be. That’s why we always make ourselves available to our franchisees to lend a helping hand or give advice when needed.”
TWO MEN AND A TRUCK®’s training program doesn’t end when franchisees open up their locations — the brand also invites its franchisees and staff members back to the home office at any time to go through any aspect of training again. Not only does this strengthen the brand’s locations across the country, but it also improves upon best practices. TWO MEN AND A TRUCK® also hosts an Annual Meeting, which is intended to keep awareness and understanding of those best practices high across the entire system. And its Annual Frontline Meeting, which is designed for customer-facing staff members at franchised locations, brings the brand’s team together to discuss how to improve field operations on a day-to-day basis.
“The doors are always open for our franchisees and staff members to come back for more training. We’ve seen local owners return for another round of our Gearing Up class years after they initially opened up just to stay fresh and re-engage with the brand. And that level of passion for long-term success is evident across all levels of our system,” said Bortnichak. “Providing comprehensive and ongoing training to our team members is just another way that we live out our core values on a daily basis. We want to help our franchisees and staff members further their careers, which is why our classes and meetings are designed to foster both personal and professional growth.”
It’s clear that TWO MEN AND A TRUCK®’s approach to training is working — franchisees are consistently signing up for the brand’s ongoing courses. Alan Oversmith, a multi-unit franchisee who owns four locations in Michigan, notes that attending TWO MEN AND A TRUCK®’s training sessions allow him to be a more well-rounded business owner.
“Not every franchisee is an accountant or HR specialist. That’s why training is so important — it gives us all of the information that we need to make our businesses work,” said Oversmith. “TWO MEN AND A TRUCK®’s home office is always taking its training initiatives to the next level. They have valuable tools and resources for every staff member in the system, and their attention to detail helps all of us stay focused and on track.”
James Bennett, another TWO MEN AND A TRUCK® franchisee based in Rochester, Minnesota, agrees. He notes the brand’s training program covers all aspects of franchise operations, and is geared toward enhancing the brand’s overarching model in the long run.
“If you follow the system that TWO MEN AND A TRUCK® has laid out, there’s no reason why you won’t be successful,” said Bennett. “Our training program really streamlines the entire business ownership process so that it’s easy for everyone to follow the steps that need to be taken. TWO MEN AND A TRUCK®’s system is one that really works, and it’s an exciting time to be a part of the brand’s rapidly growing family.”